Managed Support

Advanced Support, Server Administration & Managed Services

RackCentral strives to provide the best support possible to allow our customers to get the most out of our hosting services. We provide free 24×7 support for basic issues and problems that may arise, however we also have system engineers on staff that can perform a wide range of system administration procedures and investigations that fall outside of our basic 24×7 free support. Examples of such tasks include:

Installing and configuring software (including custom configurations). Upgrading software between major and minor versions. Tweaking software and system configurations. Using control panel software to make system changes/updates. Tracking issues through log files. Finding the cause of load problems. Performance tuning. System hardening. Installing secure (SSL) certificates. Analyzing system problems and recommending solutions.

Our Advanced Support services performed by our system engineers are billed at $85/hr inc GST charged in 30 minute increments.
Please contact us via phone at 03 8618 6888 or email our sales staff for more information on our Managed Support Servcices.